SHIPPING AND DELIVERY POLICIES:
We are ready to deliver our products all over Nepal. Deliveries are done from Sunday to Saturday (7 days in week).
DELIVERY CHARGES
We provide convenient delivery services for all our customers. Delivery charges will be determined based on the specific conditions of your order and will be discussed with you during the ordering process.
For fast and reliable delivery, we offer services through PATHAO and InDrive. The delivery charges will be calculated in real-time based on the rates provided by these platforms at the time of delivery and added to your bill or invoice.
For orders outside the Kathmandu Valley, we use trusted transport or courier services, and the delivery charge will also be added to your bill or invoice. We aim to ensure that your order reaches you as smoothly as possible, no matter the distance!
FREE DELIVERY POLICY
Enjoy free delivery on your orders based on the travel distance from Organic Mart and minimum order amount:
Up to 1 km: Free delivery on orders of minimum Rs. 500 or more
Up to 3 km: Free delivery on orders of minimum Rs. 1,000 or more
Up to 5 km: Free delivery on orders of minimum Rs. 2,000 or more
Up to 9 km: Free delivery on orders of minimum Rs. 3,000 or more
Up to 10 km: Free delivery on orders of minimum Rs. 5,000 or more
Please note that free delivery is applied automatically based on your location and order value during checkout.
PROCESSING AND SHIPPING TIME
Our processing time varies depending on the quantity and nature of the order placed. Typically, we ship orders within 24 hours. However, larger orders or deliveries over longer distances may require additional time.
ORDER CANCELLATIONS
Need to cancel your order? No problem! Simply call us at 014975556 or 984-1129081, message us on Facebook, or email us at organicventure.mart@gmail.com. Once we receive your request, we will confirm the cancellation.
Please note that cancellations must be made before the order is shipped to avoid any delivery charges. We’re here to ensure a hassle-free experience for you!